Service Level Agreement

Last reviewed: 08 JUL 2026 (drafting-pass date — not an attorney sign-off date)

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Beta Program Notice

Intelligent Win is currently in a limited beta. The document below is an interim version, prepared ahead of formal legal review, and is provided so participating organizations have real, readable terms during the beta period. It is under review by counsel and subject to change; we will notify participating organizations when final terms are adopted.

This Service Level Agreement describes what you can expect from Intelligent Win in terms of availability, data freshness, and support. This is an interim, beta-period version — see the notice above.

1.Scope

This Service Level Agreement is intended to apply to paid subscription tiers of the Service. The exact scope — for example, whether Trial or Emerging tiers receive a formal commitment versus best-effort service — is still being finalized and will be confirmed here.

2.Uptime target

During the beta period, we target 99.5% monthly uptime, excluding scheduled maintenance windows. This target is sized to our current infrastructure and will be reviewed as the platform scales (see Review Cadence, below) — we would rather commit to a number we can honestly meet than an aspirational one.

3.Data refresh commitment

USASpending federal contract data is refreshed at least monthly. Refresh cadence for other sourced data (for example, entity registration and contract vehicle roster data) is still being confirmed and will be published here once verified.

4.Support response times

Support is available by email during business hours. Specific response-time targets by subscription tier will be published here once confirmed against our support capacity.

5.Remedies / service credits

We intend to offer a modest, capped service-credit structure tied to uptime shortfalls (a percentage of the affected month’s fee, not a cash refund), scaled by subscription tier. Details will be published here once finalized.

6.Exclusions

This Service Level Agreement does not cover: outages caused by third-party infrastructure or service providers outside our control; issues caused by your own use of the Service; force majeure events; and scheduled maintenance windows (for which we will provide advance notice where practical).

7.Incident transparency

We intend to provide a lightweight status/notification process for significant outages. Details will be published here as this process is built out.

8.Review cadence

We will revisit the commitments in this document as our infrastructure scales, so this Service Level Agreement can honestly tighten over time rather than being overpromised now.